Accessibility statement for

This accessibility statement applies to
This website is run by Salisbury City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Read PDF content

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is
We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Corporate Services Manager:

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.

Technical information about this website’s accessibility
Salisbury City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-compliance with the accessibility regulations
(Advisory) Understanding 2.4.2 – Unique page titles. 
“Although not required for conformance, the following additional techniques should be considered in order to make content more accessible.”

Disproportionate burden
Understanding 2.4.2
- Not all page titles are unique, priority pages have been resolved.

We’ve assessed the cost of fixing the issues with understanding information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 24 months.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 
Some of our older PDF documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement
This statement was prepared on 22/06/2020. It was last reviewed on 22/06/2020.
This website was last tested on 18/06/2020. The test was carried out by Blue Frontier.

Apple Day

Armistice & Remembrance

The city of Salisbury is set to remember those who made the ultimate sacrifice for their country at its Annual Remembrance Sunday Service at the War Memorial in soldiers saluteSalisbury Market Place on Sunday 8 November from 11am.

Everyone will gather at the War Memorial for a 2 minute silence at 11am followed by prayers.

Following this, the parade will march along New Canal, where the Mayor will take the salute. The parade will then process to St. Thomas’s Church for the Sunday Service at 11.40am. All are welcome to attend this service.

Remembrance Poppy Project

Salisbury City Council are inviting residents of Salisbury to knit, crochet or get children involved by creating felt poppies for this year’s poppy display. 

If all goes well the display will be installed from Monday 26th October at the Guildhall Square and in and outside of The Guildhall. We aim to use all poppies received within the display.

Patterns and templates are available to download here:

Crocheted Poppy
Felt Poppy
Felt Poppy 3D
Knitted Poppy

We will have a limited stock of materials available for those do not have the funds to purchase or are unable to source them. Depending on where you live in Salisbury we can deliver or post the materials to you. Please either email the Communities Team via or leave your details with the Information Centre on 01722 342 860.

Please submit your poppies by Friday 16 October. We ask that you either keep hold of your creations until the lockdown has been lifted or post them to Salisbury City Council’s Information Centre in Fish Row.


Armed Forces Day 2020

Following government advice around the Coronavirus pandemic we have unfortunately decided to cancel St George's Day on Sunday 28 June.

armed forces day flag armed forces day straightening up armed forces day uniform

armed forces day street  armed forces day singing  armed forces day vehicle