Accessibility statement for

This accessibility statement applies to
This website is run by Salisbury City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Read PDF content

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is
We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Corporate Services Manager:

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.

Technical information about this website’s accessibility
Salisbury City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-compliance with the accessibility regulations
(Advisory) Understanding 2.4.2 – Unique page titles. 
“Although not required for conformance, the following additional techniques should be considered in order to make content more accessible.”

Disproportionate burden
Understanding 2.4.2
- Not all page titles are unique, priority pages have been resolved.

We’ve assessed the cost of fixing the issues with understanding information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 24 months.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 
Some of our older PDF documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement
This statement was prepared on 22/06/2020. It was last reviewed on 22/06/2020.
This website was last tested on 18/06/2020. The test was carried out by Blue Frontier.

Apple Day

Armistice & Remembrance

Salisbury City Council will be leading the City’s Act of Remembrance 2020 with revised arrangements to those of previous years. Due to Coronavirus restrictions we are SWP Salisbury Guildhall 020919 Low Res 86unable to encourage large gatherings of residents to pay their respects and there will be no marching troops, no cadets present and no service at St Thomas’.

This year, in partnership with the Salisbury Branch of the Royal British Legion and St Thomas’ Church, the Mayor will lead the City’s Act of Remembrance supported by Royal British Legion, a small civic party, representatives of the Armed Forces and fellow Councillors. A limited number of wreaths will be laid with the Mayor laying his wreath on behalf of all residents of the City.

Residents are encouraged to make their own individual tributes over a longer period - the War Memorial will have turf placed upon it between Monday 2 November and Monday 30 November so that personal acts of remembrance can take place before and after Remembrance Sunday, and wreaths can be laid during this time.

The Mayor of the City of Salisbury, Cllr John Walsh, said, “In this extraordinary year, I am asking those who wish to pay their respects and remember the sacrifice of our Armed Forces to do so in the weeks before and after Remembrance Sunday. On that day I will lay a wreath on the city’s War Memorial on behalf of all city residents. In this way, the city can pay its respects without creating a large gathering on Sunday morning. This is a very important day nationally and for Salisbury and I hope you will understand the restrictions put in place.”

Armistice Day
On Armistice Day, Wednesday 11 November at 1100 the Mayor will pay his respects at the War Memorial with a two minutes silence.

Salisbury City Council requests that all residents respect that this will be a smaller event this year and do not congregate on the streets thereby keeping each other safe and respecting Government guidance.

Remembrance Poppy Project

Salisbury City Council’s Remembrance Poppy Project has unfortunately been postponed until next year.

The community project encouraged residents of Salisbury to knit, crochet and felt poppies for a big display at Salisbury Guildhall and Guildhall Square ahead of Remembrance Sunday. Even though the Poppy Project has been postponed, these carefully crafted poppies will be used for a smaller display in Salisbury Guildhall’s Banqueting Hall window as well as a large poppy display on the front of the building, to pay tribute to those who made the ultimate sacrifice for their country.


Please email the Communities Team via for more information.



Armed Forces Day 2020

Following government advice around the Coronavirus pandemic we have unfortunately decided to cancel St George's Day on Sunday 28 June.

armed forces day flag armed forces day straightening up armed forces day uniform

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