Accessibility

Accessibility statement for www.salisburycitycouncil.gov.uk

This accessibility statement applies to www.salisburycitycouncil.gov.uk.
This website is run by Salisbury City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Read PDF content

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is
We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Corporate Services Manager:

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.

Technical information about this website’s accessibility
Salisbury City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-compliance with the accessibility regulations
(Advisory) Understanding 2.4.2 – Unique page titles. 
“Although not required for conformance, the following additional techniques should be considered in order to make content more accessible.”

Disproportionate burden
Understanding 2.4.2
- Not all page titles are unique, priority pages have been resolved.

We’ve assessed the cost of fixing the issues with understanding information. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 24 months.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We have made the effort to fix all traceable pdfs on the website.
Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement
This statement was prepared on 22/06/2020. It was last reviewed on 22/06/2020.
This website was last tested on 18/06/2020. The test was carried out by Blue Frontier.